Go to Control Panel > Administrative Tools > Services (or run services.msc) and stop the CodeTwo Backup Service ( Fig. 1.).įig. 1. Stopping the CodeTwo Backup Service.Close the Administration Panel of CodeTwo Backup.CodeTwo Office 365 / Exchange Migration.Use the links below for instructions specific to your product: This solution also can be used when the program shows the wrong number of available licenses. It will be necessary to activate the program. Run the CodeTwo Backup service as a domain admin (applies only to CodeTwo Backup)ĭeleting corrupted licensing files and re-activating the programīefore you proceed, make sure you have your license key ready.Delete corrupted licensing files and re-activate the program.To fix this issue, use one of the following methods: You might experience this issue after updating the program to a version that uses the new licensing model. If you are using CodeTwo Backup, it is also possible that the program's service cannot access the folder where the licensing file is stored. Although CodeTwo products are equipped with a mechanism that prevents file corruption caused by unexpected crashes, there are certain complex situations that cannot be handled. This usually happens as a result of an unexpected shutdown of the system (e.g. These errors may occur if the program's licensing file gets corrupted. Line 1, position 1.īecause of that, you cannot reactivate your license key or run any jobs. Or There was an error deserializing the object of type C2.LicenseKeyResponse. Check your internet connection and restart the program. When you start your CodeTwo product, access the licensing information or start a job, you get the following errors: Failed to verify the program license status. Troubleshooting CodeTwo license status verification issue
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